Director of Operations

  • Openasia Group
  • 12 Nguyễn Văn Cừ, Hue, Thua Thien Hue, Vietnam
  • Nov 17, 2017
Full time Hospitality-Hotel Management Restaurant-Food Service

Job Description

POSITION TITLE: Director of Operations

REPORTS TO:  Group General Manager

PROPERTIES IN CHARGE: Alba Thanh Tan resort & Alba wellness

POSITION SUMMARY:

Director of Operation should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the Group General Manger and to help formulate solutions.

 http://albavietnam.com/ 

DUTIES AND RESPONSIBILITIES:

  • Responsible for all operational aspects of all departments, with special focus on Rooms Division.
  • Support and work with all Head of Departments in all aspects of running the resorts.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, guest feedback and action taken for service recovery, and also any staff issues.
  • Ensure SOP implementation in all departments and check the same during routine operational checks.
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Inspecting all departments for SOP implementation.
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the set standards and procedures.
  • Identifying staff learning needs and assisting with Training Manager and HR.
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the resorts in the absent of the Group General Manager.
  • Any other duties assigned.

Job Requirements

PREREQUISITIES:

Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in resorts or other related field. Computer Knowledge, MS office. Experience in Property Management Software's is desired.

EXPERIENCE:

Minimum 3 to 4 years work experience in a 4 to 5 Star Resorts as a Director of Operation, Asst. Director of Operations or Executive Assistant Manager.