Store Manager

  • Công ty Chiến Lược Nhân Lực
  • Ho Chi Minh City, Ho Chi Minh, Vietnam
  • Nov 17, 2017
Full time Customer Service Management Other Retail Sales

Job Description

Dear Our Valued Candidates,

Our client is a Distribution Company of Luxurious Brand names. They are looking for Store Manager Position.

  • Working Location:  Ho Chi Minh, Vietnam
  • Report to: BOM

JOB DESCRIPTION

General Role

  • Achieves sales targets and profitability goals
  • Controls expenses and inventory shortage
  • Assumes leadership role through effective communication and awareness of staff morale and development
  • Strengthens retention by emphasizing awareness of people and career development
  • Ensures consistent high standards of customer service through on-going effective staff training
  • Responds to customers inquiries and resolves customer issues in timely and appropriate manner
  • Gathers and provides customer feedback on products to management team

Profit and Loss Management

  • Assist Sales Manager to plans the development of sales in your boutique
  • Assist Sales Manager/retail Manager to builds up the annual budget, keeps track of all foreseeable sales and expenses

Sales & Services After Sales Management 

  • Ensures that all clients are properly served
  • Cooperate with Retail Manager to develops a selling strategy based on market trends, sales objectives and inventory control
  • Implements this strategy with a quality and customer-service oriented sales policy
  • Ensures that all the sales team fully understands the selling strategy and applies it
  • Ensure the services after sales is well done
  • Assist Sales Manager/retail manager to prepares sales budget every 6 months

Buying 

  • Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)

Inventory 

  • Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
  • Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible
  • Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

Merchandising & Product knowledge 

  • Trains the sales team to develop proper merchandising skills
  • Maintains shop display and environment with company set standard of daily operation
  • Ensure about the product knowledge and the theme of season & year. Training and retraining the team about this
  • Establish the training plan and propose to to Retail Manger yearly.

Customer Service 

  • Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Chopard standards of customer service
  • Develops sales and goodwill through proper service to all clients
  • Always be present and back-up your team in case of conflicts

Team Management 

  • Motivates your sales team to serve all clients in excellent standards
  • Employs and retains high quality staff, at the right compensation level
  • Keep track of each individual performance, defining tasks and setting goals
  • Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
  • Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
  • Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
  • Ensures that everyone on the team receives proper support in order to achieve their full potential

Sales Administration 

  • Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
  • Ensures that all sales activities are properly processed according to the company's procedures
  • Assist the Retail Manager per request to processes proper sales reporting according to the company's procedures

Communications 

  • Assists the Marketing Team to implement any communication activities in relations with your boutique per request
  • Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
  • Be at all times a proper “ambassador” for Chopard with all visitors of the boutique, and to ensure that each member of the sales team also acts as an “ambassador” of the brand

Property Management 

  • Keeps up the boutique in excellent states at all times
  • Ensures proper maintenance and renovation works, in line with the agreed budget
  • Aware of the neighboring property market and to inform your supervisor of any opportunities

Job Requirements

  • Minimum of 04 years of working experience in retail/wholesales and/or customer service, preferably within luxury goods or consumer electronics as well as the network in the industry
  • Technical understanding is an advance
  • Experience in a senior management role
  • Fluent in English
  • Commercial mindset, result and customer oriented, strong competitive attitude
  • Be a responsible, trustworthy and hardworking team player with good integrity and exceptional work ethic