Store Manager

  • Công ty Chiến Lược Nhân Lực
  • Ho Chi Minh City, Ho Chi Minh, Vietnam
  • Jun 13, 2017
Full time Retail

Job Description

Our client is a global Luxury Fashion Field. They are looking for Store Manager position.

 Working Location:  Ho Chi Minh, Vietnam

JOB DESCRIPTION: 

General Role

To manage all aspects of the boutique in line with the commercial strategy approved by the management, and always within standards of image and services worldwide.

  • Achieves sales targets and profitability goals
  • Controls expenses and inventory shortage
  • Assumes leadership role through effective communication and awareness of staff morale and development
  • Strengthens retention by emphasizing awareness of people and career development
  • Ensures consistent high standards of customer service through on-going effective staff training
  • Responds to customers inquiries and resolves customer issues in timely and appropriate manner
  • Gathers and provides customer feedback on products to management team

Major Responsibilities:

Profit and Loss Management: 

  • Assist Sales Manager to plans the development of sales in your boutique
  • Assist Sales Manager/retail mananger to builds up the annual budget, keeps track of all foreseeable sales and expenses

Sales & Services after sales Management 

  • Ensures that all clients are properly served
  • Cooperate with Retail Manager to develops a selling strategy based on market trends, sales objectives and inventory control
  • Implements this strategy with a quality and customer-service oriented sales policy
  • Ensures that all the sales team fully understands the selling strategy and applies it
  • Ensure the services after sales is well done
  • Assist Sales Manager/retail manager to prepares sales budget every 6 months

Buying 

  • Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)

Inventory 

  • Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
  • Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible
  • Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

Merchandising & Product knowledge 

  • Trains the sales team to develop proper merchandising skills
  • Maintains shop display and environment with company set standard of daily operation
  • Ensure about the product knowledge and the theme of season & year. Training and retraining the team about this
  • Establish the training plan and propose to to Retail Manger yearly.

Customer Service 

  • Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Chopard standards of customer service
  • Develops sales and goodwill through proper service to all clients
  • Always be present and back-up your team in case of conflicts

Team Management 

  • Motivates your sales team to serve all clients in excellent standards
  • Employs and retains high quality staff, at the right compensation level
  • Keep track of each individual performance, defining tasks and setting goals
  • Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
  • Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
  • Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
  • Ensures that everyone on the team receives proper support in order to achieve their full potential

Sales Administration 

  • Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
  • Ensures that all sales activities are properly processed according to the company's procedures
  • Assist the Retail Manager per request to processes proper sales reporting according to the company's procedures

Communications 

  • Assists the Marketing Team to implement any communication activities in relations with your boutique per request
  • Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
  • Be at all times a proper “ambassador” for Chopard with all visitors of the boutique, and to ensure that each member of the sales team also acts as an “ambassador” of the brand

Property Management 

  • Keeps up the boutique in excellent states at all times
  • Ensures proper maintenance and renovation works, in line with the agreed budget
  • Aware of the neighboring property market and to inform your supervisor of any opportunities

BENEFITS: 

  • Salary pay: around $1200 -$1,500, it depends on candidates’s experience and ability
  • More details will be discussed during the interview 

Job Requirements

  • Tertiary educated with at least 2 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
  • Strong business sales sense with solid analytical skills
  • Ability to lead and drive performance and customer service
  • Good customer relationship management skills
  • Excellent spoken and written English, French or Japanese or Chinese is a plus
  • Must be a good team player, pleasant, service oriented and self motivated
  • Strong leadership, interpersonal and communication skills
  • Hands on computer knowledge of MS office